Delivery & Assembly

Much of what we sell is bulky — scooters, wheelchairs, adjustable beds, Pilates reformers, game tables. This page explains what actually happens between your order and your front door, so there are no surprises on delivery day.

Where we deliver, and what it costs

We ship within Australia only. We do not deliver to PO boxes or parcel lockers — a street address with someone able to receive the item is required.

• Free metro shipping to Sydney, Melbourne, Brisbane, Adelaide & Perth.
• Everywhere else in Australia: shipping is calculated at checkout from your postcode and the item's size and weight.
• Northern Territory, Norfolk Island, Christmas Island and Cocos (Keeling) Islands: please contact us before ordering. We will quote your freight, usually within 24 hours.

Items ship from our Sydney, Melbourne, Brisbane and Adelaide warehouses via Allied Express, Hunter Express and other certified Australian carriers. Estimated transit after dispatch: Sydney metro 1–3 business days; Melbourne, Brisbane, Adelaide and Perth metro 3–7; regional 5–10; remote postcodes 7–14. Oversized items may take an extra 2–3 days for specialist freight handling.

Timeframes are estimates. If the freight cost for your address turns out to be significantly different from the amount shown at checkout, we will contact you before dispatch rather than dispatching and invoicing you later.

Oversized items — please read before ordering

Mobility scooters, adjustable beds, lift chairs and Pilates reformers are freight items, not parcels. They are too heavy for one person to move and the larger four-wheel scooters cannot be lifted into a car.

• You need a ground-floor address with clear access — a driveway, garage, carport or similar. Narrow laneways, steep driveways, apartment stairs and restricted loading zones all cause problems. If any of these apply, contact us before you order.
• Someone needs to be there to receive the delivery. These items cannot be left unattended.
• A four-wheel scooter needs somewhere to live and charge — a garage, shed or carport with a power point.
• If you are not sure your access works, call 1300 674 395 and describe it. We would much rather sort it out beforehand than have a truck turn up and fail.

Assembly

Most large items ship flat-packed for safer transit and need home assembly. Each product page lists the assembly level — No assembly / Light / Moderate / Full. Printed instructions are included and digital manuals are available on request.

We do not currently provide an in-house assembly service. For complex items we can recommend independent assembly partners in Sydney, Melbourne, Brisbane, Adelaide and Perth — contact us before purchase if you need a referral.

Pick up in person

Pickup is available from our Sydney warehouse at U2/52 Derby Street, Silverwater NSW 2128, by appointment. Please contact us before placing your order so we can confirm the item is at the Sydney warehouse. You are also welcome to view and try products at the same address — book a time →

Tracking, damage and returns

You will get an email with a tracking number once your order is dispatched. Tracking can take 24–48 hours to start updating.

If something arrives damaged: photograph the outer carton, the damage and the shipping label before unpacking further, and email the photos with your order number to sales@livara.com.au within 7 days of delivery. We will arrange a replacement or refund at no cost to you.

Change of mind: 30 days, item unused and in original packaging. You pay return shipping and a 10% restocking fee may apply on oversized items. Faulty items are covered under Australian Consumer Law and we arrange and pay for return freight. Full detail on our FAQ page.

Questions before you order?

Phone: 1300 674 395 — Monday to Friday, 9:00am to 5:30pm AEST

Email: sales@livara.com.au

This page explains how delivery works in practice. Our full Shipping Policy and Refund & Return Policy are the governing terms.