1. Introduction

Livara ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit livara.com.au or interact with our services.

By accessing the Services, you consent to the terms of this Privacy Policy.

2. Changes to This Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "last updated" date.

3. Personal Information We Collect

(a) Information You Provide

• Contact details: name, address, phone, email
• Order information: purchase details, payment confirmations
• Account information: username, password, security details
• Customer support enquiries

(b) Information Collected Automatically

• Device and browser information, IP address, session data
• Site interaction details (pages viewed, links clicked)
• Shopping cart contents (for reminder communications)

Cookies, pixels, and similar technologies facilitate this collection.

(c) Information from Third Parties

Data may come from Shopify Inc., payment processors, and marketing/analytics partners including Google and Meta.

4. How We Use Personal Information

Information supports:

• Order processing and fulfilment
• Customer support and service improvements
• Marketing and personalised advertising
• Security and fraud prevention
• Legal and tax compliance

5. How We Share Personal Information

Information may be shared with service providers, advertising partners, and government authorities when legally required. We do not sell or rent your personal information.

6. Cookies and Tracking Technologies

Cookies personalise experiences and support analytics. Third-party tools like Google Analytics and Meta Pixel track browsing behaviour. You can manage cookies through your browser settings.

7. International Data Transfers

Shopify Inc. hosts our store with servers in the United States and Canada. Data transfers comply with applicable privacy laws and contractual safeguards.

8. Data Retention and Security

Personal information is retained as long as necessary for the stated purposes. Order records are typically retained for seven years for accounting compliance.

Reasonable technical and organisational security measures are implemented, though absolute security cannot be guaranteed.

9. Children's Data

Our Services are not directed to those under 16. We do not knowingly collect data from children.

10. Your Privacy Rights

Depending on your location, you may request access, correction, deletion, or restriction of your personal data. Contact sales@livara.com.au to exercise these rights.

Complaints may be lodged with the Office of the Australian Information Commissioner:

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au