Refund policy
30-Day Replacement or Refund
Livara is committed to your satisfaction. If something isn't right with your purchase, we'll do our best to make it right.
Eligibility
You may be eligible for a replacement or refund if items:
- Arrive damaged or defective
- Have missing parts or accessories
- Are significantly different from the website description or images
Conditions
- Item must be unused and in original condition and packaging
- Buyer may bear return transit costs if damage results from poor packaging by the buyer
- For defective items, please contact us within 48 hours of delivery with photographic evidence
Return & Refund Process
Request Return Authorisation
Email sales@livara.com.au with:
- Order number
- Return reason
- Supporting photos or videos
You will receive a Return Authorisation Number (RA#) and the return address upon approval.
Return the Item
- Use original packaging, in original condition
- Use a trackable shipping service
- Buyer covers return shipping costs
- Livara is not responsible for lost parcels
- Return postage may be deducted from your refund
Refund Timeline
- Notification sent after inspection
- Approved refunds issued within 10 business days to the original payment method
- Contact us if the refund is not received within 15 business days
Additional Policies
Partial Refunds
Granted when parts or accessories are missing, or the item is not returned in original condition.
Exchanges
Available only for defective or damaged items. Email us to request, and place a new order once the return is accepted.
Cancellations
10% fee applies if your order has not yet shipped. Not possible after dispatch — email us immediately for urgent requests.
Change of Mind
Australian Consumer Law does not require refunds for a change of preference. Goodwill solutions may be offered at our discretion.
Need Help with a Return?
📍 Showroom: u2/52 Derby St, Silverwater NSW 2128, Australia
Hours: Mon – Fri 9:00 AM – 5:30 PM · Sat by appointment · Sun & public holidays closed