Order Processing

Orders are processed within 1 to 3 business days after payment confirmation. During peak periods, processing times may be slightly extended.

• You will receive tracking information by email once your order has been dispatched.
• Tracking updates may take 24 – 48 hours to appear.

Shipping Within Australia

We currently only ship within Australia. Estimated delivery time: 6 – 10 business days. Actual delivery times depend on the courier and the specific delivery location.

Our Shipping Partners

We typically use Australia's major shipping companies, including:

• Allied Express
• Hunter Express
• Other certified shipping providers

Shipping Cost Disclaimer

Shipping costs displayed at checkout may not always be accurate, particularly for addresses outside metro zones. We occasionally use third-party couriers in areas not covered by our primary delivery partners. If your final shipping cost differs significantly from the estimate shown at checkout, we will contact you before dispatch to confirm or update your order.

Shipping Restrictions

Remote Area Deliveries

For deliveries to the following remote areas, please contact us before placing your order. Our team will provide a custom freight quote based on your address and items, usually within 24 hours.

• Northern Territory (NT)
• Norfolk Island
• Christmas Island
• Cocos (Keeling) Islands

Delivery Issues & Damaged Items

• If your order has not arrived within the expected timeframe, email us and we will sort it out quickly.
• If your item arrives damaged, please notify us within 48 hours and include clear photos so we can resolve the issue promptly.